Packet Tracked

Packet Tracked is a simple track and trace service designed for eCommerce retailers and mail order companies that send low-value and low-weight shipments up to 2kg. Give your customers shipment status updates from collection to delivery in 53 countries around the world.

Quick guide Deutsche Post
Packet Tracked
Shipping service for Low-weight/value items with end to end tracking
Max Weight: Up to 2kg max
Dimensions: <60cm per side
90cm< length +width + height
Track and trace End to end postal tracking from posting to delivery in 55 countries, departed origin terminal or arrived at delivering terminal for all other countries
Signature upon delivery No, mailbox delivery if size allows
Delivery aims 2-5 days inside Europe
5-12 rest of the World
Customs DDU, postal clearance with CN22
Compensation for loss and damages N/A
Shipment value protection Optional coverage of up to €300 per item
Available destinations 210
Packet Tracked covers the majority of B2C eCommerce online buyers. End to end tracking is available in the majority of key countries within the B2C marketplace.

  • Packet Tracked items are scanned throughout the process, from the DP mail terminal right through to final delivery
  • They benefit from a simple customs declaration and clearance processing with CN22 for items worth up to approx. €330
  • Optional shipment value protection coverage available upon request
  • Online portal setting allowing email with item tracking link to be sent directly to your customer
  • Packet Tracked items are delivered to the mailbox, otherwise a second attempt will be made or your customer will receive their collection options

Our solutions

Packet Tracked
Packet Plus
Packet Direct
Direct Entry